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Consumers

EOS Canada Frequently Asked Questions (FAQ)

Find out more about EOS Canada

EOS Canada is a professional debt collection company. We are here to help companies come to amicable agreements with non-paying customers.

We act under an agency agreement to:

  • work directly for the original service provider (such as banks, phone services operators and other companies);
  • work on behalf of an assignee who has purchased the debts concerned from the original supplier, based on a Debt Assignment Agreement;
  • collect debts that we have purchased from the original seller.

Based on the agency agreement, EOS Canada represents the creditor’s interests in amicable or legal procedures in order to collect the claim.

You can do some research on the Internet in order to find out more about a company. Most reputable companies are members of associations and engage in industry activities. If you are still unsure, you can also contact your local consumer protection branch or agency.

Doing nothing is the worst thing you can do. If you are convinced that the claim is not justified, please let us know and we will look into the matter. If you know that the claim is legitimate, but you are unable to pay, please contact us, too. We will then try to find a solution with you. If you do not respond, further costs may be incurred to your disadvantage with no chance of the case being solved.

Our aim is to find the right solution for each situation. We know that it can be sometimes difficult to pay the whole amount right away and are, therefore, open to your suggestions. We try to find amicable solutions that take into account your individual situation and our client's wish to clear a debt as quickly as possible.

For this reason, we analyze all of the options for redeeming an outstanding debt and offer customized payment solutions. And, of course, we respect the confidentiality of your personal data and all of the information you provide us.

Our financial consultants can provide you with the following information:

  • details regarding the bank loan agreement / services contract;
  • up-to-date payment status;
  • last date on which penalties/interest have/has been recalculated;
  • the calculation method of penalties and interest;
  • solutions for closing your contractual situation;
  • certificate letter of release, proving the redemption of the outstanding debts once you have cleared them.
  • Debt assignment: This term refers to the contract agreement by which a creditor has assigned one of his/her receivables to another person. Parties involved in this contract are: the assignor (original creditor) and the assignee (the new creditor). The assigned debtor (you) is a third party in the contractual relationship, and his/her consent is not required for the validity of the assignment.
  • Debtor: A person (or legal entity) who owes goods or money to the creditor as the result of a contractual relationship.
  • Creditor: A person (or institution) who has granted loans and/or who is to receive debt from a debtor.
  • Contracting party: A person or entity that voluntarily enters into an agreement with one or more entities and, therefore, accepts the benefits and obligations specified in the agreement/contract.
  • Due date: This is the date by which an obligation has to be paid. If it is not paid by this date, it is considered to be outstanding.
  • Compulsory execution procedure: A regulated process that enforces government legislation in order to ensure that the creditor receives the correct goods/money should the debtor fail to willingly fulfill his/her assumed obligations.
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